| Ergo-Klectic by IMG |
 The following outlines the Warranty Policy for your new IMG product (s). Please take the time to thoroughly familiarize yourself with its contents. Please also note that all warranty periods stated (in year) below begin from the original date of Delivery. Steel structure and frame Steel structural elements and frame as well as wood sofa frame are warranted against breakage for a period of ten (10) years. Wood and mechanism Modern Comfort recliners and function sofa mechanisms are warranted against breakage for a period of ten (10) years. Other mechanisms are warranted against breakage for a period of five (5) years. Cushion Molded cushions are warranted against collapsing for a period of five (5) years. Loss of foam resiliency should not be confused with softening which results from normal use. Leather IMG leather products are warranted against tearing and cracking for a period of two (2) years. An extended warranty program through your dealer may be available by signing up for a leather care program. Check with your furniture dealer for available services. The warranty does not cover normal fading, damage due to improper use of chemical treatments that are not endorsed by IMG, damage from lack of required caution or regular care and maintenance. The warranty does not include claims for veins, wrinkling, natural markings from healed scars or variations in grain or color. These natural features are proof that only genuine leather has been used. Workmanship & other materials IMG products are warranted against defects in other materials i.e. plastic, zippers and workmanship for two (2) years. Note: Warranty is based on normal household use and extends only to the original purchaser. IMG assumes no warranty obligations for defects arising from normal wear, accidents, acts of God, negligence, misuse, abuse, shipping/handling or alteration of the products. The warranty is void if the customer fails to perform routine maintenance as recommended, modifies the product or if the product is not installed and/or assembled and/or not used in accordance with IMG's assembly instructions and care guidelines. Required Maintenance: Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every four (4) months. Regular dusting with a damp, clean cloth and use of an approved leather protection cream every six (6) months is required. Soiled areas of leather should immediately be cleaned with proper IMG approved leather care and protection products. Use of any other leather treatment products will invalidate this warranty. Please ask your retailer for more information or a list of approved leather care products. Caution: It is advised not to remove cushion covers for dry cleaning or separate washing. Avoid using bleach, oily substances or strong detergents (including laundry detergent). Keep ink, body fluids, chemicals and sharp objects away from your leather. Exposure of leather to direct sunlight or extreme light sources will cause fading and damage. Upholstery with moving mechanisms should be operated with extreme care. Do not stand on the chair or on the ottoman. Do not sit or stand on the armrests. Keep the chair seat in an upright position when not in use. Failure to follow these cautions can result in injury. Please refer to assembly instructions, where applicable, for further information. Claim management When making a warranty claim, the customer must contact the retailer where the purchase was originally made. Transportation to and from the retailer is the responsibility of the purchaser including loss of time and packing. Requests for assistance under this warranty will require a dated proof of purchase and shall be made promptly following the discovery of any alleged defect to your retailer or directly to IMG. IMG will in each case consider if the claim is covered by the warranty. IMG will, in case it is covered by the warranty, repair or replace at its sole option, any part of the product determined to require repair or replacement. |
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